Warranty Terms

This document sets out the terms and conditions for the warranty (the “Warranty”) for this Greenworks electric or battery product (the “Product”). The Warranty is issued by Globe Group (“Globe Group”).

To the extent permitted by law, this Warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Globe Group disclaims all statutory and implied warranties, including, without limitation, warranties of merchantability and fitness of the Product for a particular purpose and warranties against hidden or latent defects related to the Product, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Greenworks limits the duration and remedies of such warranties to the duration of this Warranty and, at Greenworks’s option, the repair and replacement services described below.

Warranty period

Consumer/ Private usage
Products and chargers36 months
Batteries 12 months
Commercial usage
Products and chargers12 months
Batteries 12 months

Applicability

Commercial usage is when the Product is purchased and used by a company, an organization or any other legal person (a “Commercial Party”).
Consumer usage is when the Product is purchased and used by a consumer (a “Consumer”).
Rental usage is not covered by this warranty.
If a Commercial Party transfers the ownership of the Product to a third party on the second-hand market, the Warranty immediately ceases to apply. If a consumer sell to a consumer the warranty lapses.
The Warranty Period starts on the date of purchase of the Product and must be documented by a dated invoice or receipt (end user).

Warranty coverage and limitations

The Warranty covers repair or replacement of any part of the Product that is proven to be defective in material or workmanship under normal use, excluding normal wear and tear (including, but not limited to, normal fading of painted or plated surfaces, sheet peeling, and other natural deterioration), during the applicable Warranty Period.
Warranty repairs and/or replacements will be made without charge for labor and/or replacement parts. Any defect parts or Products which are replaced under this Warranty may be kept by and becomes the exclusive property of Glove Group.
Any part replaced under this Warranty will be considered as part of the original Product, and the Warranty applicable to replaced parts or Products will expire on the date of expiration of the original Warranty Period.

This warranty does not apply in the event

of misusage of the Product such as overloading;
of usage of non-genuine spare parts and accessories together with the Product;
of exposure of the Product to soot and smoke, chemical agents, bird droppings, water, corrosive materials or corrosive environments;
of collision, neglect, unauthorized alteration, misuse, incorporation or use of unsuitable attachments or parts;
the Product has been incorrectly connected to a power supply or the wrong power or voltage has been used;
damage to the Product occurs as a result of incorrect maintenance;
the user has used operating methods other than those indicated in the owner’s manual of the Product;
any modification of the Product has been made; or
the original identification markings of the Product have been altered or removed or if the CE marking is missing.

Consumer/ Private usage
Products and chargers36 months
Batteries 12 months
Commercial usage
Products and chargers12 months
Batteries 12 months

Commercial usage is when the Product is purchased and used by a company, an organization or any other legal person (a “Commercial Party”).
Consumer usage is when the Product is purchased and used by a consumer (a “Consumer”).
Rental usage is not covered by this warranty.
If a Commercial Party transfers the ownership of the Product to a third party on the second-hand market, the Warranty immediately ceases to apply. If a consumer sell to a consumer the warranty lapses.
The Warranty Period starts on the date of purchase of the Product and must be documented by a dated invoice or receipt (end user).

The Warranty covers repair or replacement of any part of the Product that is proven to be defective in material or workmanship under normal use, excluding normal wear and tear (including, but not limited to, normal fading of painted or plated surfaces, sheet peeling, and other natural deterioration), during the applicable Warranty Period.
Warranty repairs and/or replacements will be made without charge for labor and/or replacement parts. Any defect parts or Products which are replaced under this Warranty may be kept by and becomes the exclusive property of Glove Group.
Any part replaced under this Warranty will be considered as part of the original Product, and the Warranty applicable to replaced parts or Products will expire on the date of expiration of the original Warranty Period.

of misusage of the Product such as overloading;
of usage of non-genuine spare parts and accessories together with the Product;
of exposure of the Product to soot and smoke, chemical agents, bird droppings, water, corrosive materials or corrosive environments;
of collision, neglect, unauthorized alteration, misuse, incorporation or use of unsuitable attachments or parts;
the Product has been incorrectly connected to a power supply or the wrong power or voltage has been used;
damage to the Product occurs as a result of incorrect maintenance;
the user has used operating methods other than those indicated in the owner’s manual of the Product;
any modification of the Product has been made; or
the original identification markings of the Product have been altered or removed or if the CE marking is missing.

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